Customer Privacy Notice

We collect or use the following information to provide services:
–   Names and contact details
–   Addresses
–   Date of birth
–   Purchase or account history
–   Account information
–   Website user information (including user journeys and cookie tracking)
–   Identification documents
–   Information relating to compliments or complaints
–   Nationality Place of birth Compliance-related documents as required for AML obligations. Professional information, including job title, industry and company details

We collect or use the following information for the operation of customer accounts:
–   Names and contact details
–   Addresses
–   Payment details (including card or bank information for transfers and direct debits)
–   Purchase history
–   Account information, including registration details
–   Information used for security purposes
–   Marketing preferences

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
–   Names and contact information
–   Customer or client accounts and records
–   Financial transaction information
–   KYC records

We collect or use the following information for service updates or marketing purposes:
–   Names and contact details
–   Addresses
–   Marketing preferences
–   IP addresses
–   Website and app user journey information
–   Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:
–   Name
–   Contact information
–   Identification documents
–   Financial transaction information
–   Health and safety information
–   KYC records

Where we get personal information from
From data subjects directly and/or their representatives.

Information we collect automatically. 
Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, operating system). Please refer to the cookie policy in our website to learn more.

How long we keep information.
Any personal information we hold, will only be kept for as long as it is required to provide the requested service. In some cases, we have a legal obligation to keep your information for a specified amount of time, which might be longer than the intended purpose (e.g. due diligence information required to comply with laws relating to money laundering, the required period for retention of financial records).

Enforcio.io will not store your personal data for more than two years.

Who we share information with.
We may share your personal data with the data processors you have engaged with. In extraordinary circumstances, we may share your personal data with public authorities if bound by law to do so.

Enforcio.io Ltd commits to only use your personal information for the intended purpose and service delivery. It might be necessary to share this information with carefully selected third parties where they facilitate this service delivery, but only in cases where this is required, and limited to that purpose.

Our key current sub-processors are currently:
–  Capsule CRM
–  Google Workspace, including Google Drive
–  Stripe for payment processing

Also, and in principle, Enforcio.io will never otherwise share your information with any other third parties. There are a limited number of instances where we are legally required to do so (such as with HMRC) to comply with applicable legislation and processes or where there is a legitimate business interest in doing so.

Sharing information outside the UK.
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Any such requests should be submitted in e-mail to [email protected], or in writing to Enforcio.io’ registered address.

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

You have the following rights with respect to your personal data:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Enforcio.io has the right to change this Policy when needed. Such changes will become effective when posted to this Website. We will make a reasonable effort to communicate any significant changes via email, but your continued use of our services will be deemed as your acceptance and agreement to our policy.

Use of cookies
For information on the cookies we use and how to control your cookie settings, please visit our Cookie Policy.